FAQ / Returns
As a small business we appreciate a willingness to exchange or accept store credit. These options are always available to you for unworn merchandise if shipped back within 14 days of receipt. Returns are accepted as an alternative if shipped within 14 days of receipt.
CUSTOM
Please note that once a Customized product request has successfully been submitted, it cannot be canceled, modified or returned for a refund.
CONTACT
contact@shopzandria.com
RETURN ADDRESS
10724 River Rd, Hood CA 95639
Shipping & Delivering
Products on the Zandria website are subject to availability. Processing and delivery times may be delayed.
USA
Standard shipping is complimentary to all US orders. Estimated delivery within 5 – 10 business days from date of purchase.
INTERNATIONAL
Email contact@shopzandria.com to learn more.
MADE TO ORDER & CUSTOM
Please review your order details carefully before submitting your order.
Cowboy Hats: 2-3 Weeks
Get started by filling out the custom form or email contact@shopzandria.com
HOW DO I CLEAN MY COWBOY HAT?
A light amount of soap and water, hat cleaning solution, or even window cleaner usually does the trick! If you’re dealing with a real mess, you’ll need a cleaning process that’s a bit more in-depth. Using a cleaning mixture like the ones suggested above, gently rub with a clean white washcloth in a circular motion on the soiled areas until they go away.
While you'll need to rinse certain areas of your hat after scrubbing it, try not to submerge your hat in water because this can damage it. Finally, set your hat aside to air dry either on a hat rack or in an open hat box that will help it retain its shape.
If any trim becomes loose, we use E7000 glue to adhere trims to our hats. E6000 works just as well, but usually doesn’t come with an easy applicator tip. If that’s an easier option, we recommend using a sturdy tip like a bobby pin or safety pin to accurately
If you ever feel nervous about how to clean, or if something breaks, comes loose, goes missing – Please email contact@shopzandria.com– We are happy to offer repairs or tune ups in the form of a phone call, video chat, or accept the hat back with shipping fares covered by the customer for a closer look at the problem!