FAQ

PURCHASING ONLINE

Depending on availability and shipping restrictions, purchases may be made either directly through shopzandria.com or via email at shopzandria@gmail.com.

ORDER CANCELLATION

READY TO WEAR

Orders that have not yet shipped can be canceled by contacting shopzandria@gmail.com.

MADE TO ORDER & CUSTOM

Made to order and customized items are considered final sale and cannot be canceled or returned to shopzandria.com for a refund. Once a Made to Order has been confirmed, it cannot be canceled.

Returns

READY TO WEAR

As a small business we appreciate a willingness to exchange or accept store credit. These options are always available to you for unworn merchandise , if shipped back within 14 days of receipt. Returns are accepted as an alternative if shipped within 14 days of receipt.

MADE TO ORDER & CUSTOM

Please note that once a Made to Order or Customized product request has successfully been submitted, it cannot be canceled, modified or returned for a refund.

CONTACT

EMAIL

   shopzandria@gmail.com

INSTAGRAM

  @shopzandria

RETURN ADDRESS

   Zandria, 362 N Detroit St, Los Angeles, CA 90036

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Shipping & Delivering

Products on the Zandria website are subject to availability. Processing and delivery times may be delayed. Contact shopzandria@gmail.com to learn more.

USA

Standard shipping is free. Estimated delivery within 3 – 7 business days from date of purchase.

INTERNATIONAL

Contact shopzandria@gmail.com to learn more.

READY TO WEAR

All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. Please review your order details carefully before submitting your order.

MADE TO ORDER & CUSTOM

Cowboy Hats: 2-3 Weeks

Get started by contacting shopzandria@gmail.com.

HOW DO I CLEAN MY COWBOY HAT?

A light amount of soap and water, hat cleaning solution, or even window cleaner usually does the trick! If you’re dealing with a real mess, you’ll need a cleaning process that’s a bit more in-depth. Using a cleaning mixture like the ones suggested above, gently rub with a clean white washcloth in a circular motion on the soiled areas until they go away. 

While you'll need to rinse certain areas of your hat after scrubbing it, try not to submerge your hat in water because this can damage it. Finally, set your hat aside to air dry either on a hat rack or in an open hat box that will help it retain its shape.

If any trim becomes loose, we use E7000 glue to adhere trims to our hats. E6000 works just as well, but usually doesn’t come with an easy applicator tip. If that’s an easier option, we recommend using a sturdy tip like a bobby pin or safety pin to accurately 

If you ever feel nervous about how to clean, or if something breaks, comes loose, goes missing – Please email shopzandria@gmail.com– We are happy to offer repairs or tune ups in the form of a phone call, video chat, or accept the hat back with shipping fares covered by the customer. 

Contact Here!